Return & Refund Policy

Last updated: 23 October 2026

Countries covered and contact

This policy applies to purchases from My Store at ssgjw.shop delivered to Germany, Austria, Hungary, Czechia, Poland, Spain, Italy, Slovakia, Estonia, Romania, Bulgaria and Portugal. For returns, withdrawal notices or refund questions, email henryevalyn281@gmail.com with your order number and the items concerned.

30-day returns

You may request a return without giving a reason within 30 calendar days after delivery. If items from the same order arrive separately, the period starts when you receive the last item. Send us a clear return notice before the deadline, then dispatch the goods without unnecessary delay and within 14 calendar days after notifying us. Sale items are covered by the same policy.

Condition of the goods

You may open and inspect a product as necessary to establish its nature, characteristics and functioning. Return the supplied accessories and components, using the original packaging where reasonably possible or other suitable protective packaging. Missing original packaging does not automatically remove statutory withdrawal rights.

Handling beyond what is necessary to inspect the goods may result in a proportionate deduction for loss of value where permitted by law. We do not charge a restocking fee. Rights relating to faulty or misdescribed goods are not limited by these inspection conditions.

Return method and cost

Returns are made by mail. We cover standard return shipping for eligible returns and provide a prepaid return label by email for download or printing. Contact us for the label and written return instructions, and use the address shown in those instructions. Keep evidence of dispatch.

The business contact address is not automatically the parcel return address. A timely statutory withdrawal notice does not depend on prior approval, and waiting for our reply does not invalidate a notice sent within the legal deadline.

Refund timing and cash on delivery

We refund without unnecessary delay and within 10 calendar days after receiving the returned goods or valid evidence of dispatch, whichever is earlier. Any earlier statutory deadline below takes priority.

For withdrawal from an entire order, the refund includes payments received for the goods and the cost of the least expensive standard delivery option we offered. The extra cost of an optional premium delivery method need not be refunded.

Refunds normally use the original payment method. For cash-on-delivery orders, we will expressly agree a suitable fee-free refund method with you. We do not impose store credit instead of a monetary refund. If no payment was collected, there is no payment to reimburse. Contact us if a due refund has not arrived.

Exchanges, faults and cancellations

We do not offer direct exchanges under the voluntary return policy. To purchase a different item, request a return and place a new order. Statutory rights to replacement remain unaffected.

If goods are faulty, damaged, incorrect or not as described, contact us for an appropriate remedy. We bear necessary return costs for defective goods. The 30-day voluntary window does not limit rights to repair, replacement, a price reduction or refund under applicable consumer law.

You may notify us of cancellation before dispatch. Dispatch does not remove any applicable statutory withdrawal rights.

EU statutory right of withdrawal

Our 30-day policy supplements the right to withdraw from qualifying online purchases without giving a reason within 14 calendar days after delivery. You may use any clear withdrawal statement. Dispatch the goods within 14 calendar days after your notice.

For statutory withdrawal, reimbursement is due without unnecessary delay and within 14 calendar days after we receive the notice. Unless we offer collection, we may withhold reimbursement until we receive the goods or evidence of dispatch, whichever is earlier. Once that condition is met, we refund without unnecessary delay; we do not restart the statutory deadline.

You may use this optional statement by email: “I notify you that I withdraw from my contract for the following goods: [identify goods and order]. Ordered on: [date]. Received on: [date]. Customer name and address: [details]. Date of notice: [date].” Using this wording is not required.

Nothing in this policy limits mandatory consumer protections, including the minimum two-year legal guarantee for non-conforming goods and any longer or more favourable national rights.